The application is the front door to your program. When that door is heavy, confusing, or locked behind outdated requirements, people who need help walk away. When it opens easily, you can actually serve your community.
We've built application systems that have processed over 1 million submissions across 16 states. Here's what we've learned about making applications work for everyone.
The Problem With Most Application Systems
Traditional benefit applications were designed for a different era. Paper forms that require specific documentation. Multi-page PDFs that don't work on phones. Portals that time out after 15 minutes. Requirements that assume everyone has a printer, a permanent address, or a typical employment history.
The result? People who genuinely need help give up before they finish. Staff spend countless hours on incomplete applications and follow-up calls. Programs struggle to reach the communities they're designed to serve.
What Actually Works
Forms that meet people where they are
Our applications work on any device. A parent can apply from their phone while waiting for the bus. A senior can complete it on a library computer. A family can finish it together on a tablet at a community center.
No special software required. No downloads. No accounts to create before you can even start. Just a simple, secure form that works.
Over 1,000 accepted documentation types
Real life doesn't fit into neat categories. We accept utility bills, text messages, photos of medical receipts, handwritten pay stubs, referral letters, and hundreds of other forms of documentation.
If someone has evidence that supports their eligibility, we can work with it. The system adapts to reality instead of forcing reality to adapt to the system.
10 minutes from start to submit
When we say applications take under 10 minutes, we mean it. We've watched programs go from 45-minute applications with 30% completion rates to 10-minute applications with 85% completion rates.
Smart form logic shows only relevant questions. Plain language replaces bureaucratic jargon. Progress saves automatically so people can pause and return without losing their work.
Accessibility built in, not bolted on
Applications work with screen readers. Forms display clearly in high contrast mode. Language can be changed with a single click. Support is available in over 50 languages.
We design for seniors who aren't comfortable with technology, immigrants who are navigating systems in a new language, people with disabilities who use assistive devices, and everyone in between.
Real Scale, Real Fast
One of our partner programs needed to launch emergency relief within 48 hours. The application went live Friday afternoon. By Monday morning, 12,000 people had applied.
Another program received 65,000 applications in a single week. Every single person got a confirmation immediately. Every application was reviewed within 10 days. No server crashes. No lost data. No one fell through the cracks.
This is what infrastructure that actually scales looks like.
Smart Collection Without Barriers
Progressive documentation
Not everyone has everything they need upfront. Our systems let people submit what they have and add documentation later. Staff can request specific items. Applicants get clear notifications about what's missing.
Help flows while paperwork catches up, not the other way around.
Fraud prevention that doesn't punish legitimate applicants
Identity verification happens in 10 seconds. Duplicate detection runs automatically. Suspicious patterns get flagged for human review.
Bad actors get stopped. Real people move through quickly. The vast majority of applicants never see the security systems working behind the scenes.
Integration with review systems
Applications flow directly into review dashboards. Reviewers see everything they need in one place. Custom eligibility criteria apply automatically. Priority scoring puts urgent cases first.
No manual data entry. No switching between systems. No information living in someone's email inbox.
Built for Your Community
Every community is different. Rural food assistance programs need different questions than urban housing support. Immigration services have different documentation requirements than senior assistance programs.
We design applications around your specific community's needs. Your eligibility criteria. Your documentation requirements. Your branding. Your language preferences.
This isn't a template you have to squeeze your program into. It's a custom-built front door that welcomes your community.
What This Means for Your Team
When applications work properly, something powerful happens. Staff stop spending their days chasing incomplete paperwork and start spending time with people who need help.
Approval times drop from 45 days to 4 hours. Completion rates jump from 30% to 85%. Communities that were unreachable through traditional methods suddenly have access.
Your team becomes counselors instead of form processors. Your programs reach the people they're designed to serve. Your community gets help when they need it, not weeks later when the crisis has already escalated.
Getting Started
Whether you're launching a new program or modernizing an existing system, we can have application forms live in days, not months.
Tell us about your community and your program requirements. We'll design forms that work for your specific needs, test them with your team, and launch them when you're ready.
Your commitment is to people. Ours is to building the systems that help you reach them. Let's get started together
